1. Can you track every delivery?
A good provider gives every order a tracking ID and status updates so you and your customer are never in the dark.
2. Are riders vetted and monitored?
Ask how riders are screened and whether they are monitored while on delivery. Accountability protects your items.
3. Is pricing transparent?
You should see the price before you confirm, not negotiate it at the door. Pricing based on distance, parcel type and weight is easier to trust.
4. Is payment simple and secure?
Look for clear payment options and instant confirmation, for example a wallet you top up securely.
5. Is support reachable?
Check that you can reach a real person by phone, WhatsApp or email when something goes wrong.
6. Are the rules clear?
Reliable companies publish what they can and cannot carry, their cancellation policy and their liability limits. You can read ours in the Terms & Conditions.
7. Do they know your city?
Local knowledge means faster, more accurate deliveries. Sellorra focuses on Ibadan; see the areas we cover.
Frequently asked questions
What should I look for in a dispatch rider company?
Tracking, vetted and monitored riders, transparent pricing, secure payment, reachable support, clear rules and good local knowledge.