Help centre

Frequently Asked Questions

Everything you need to know about booking, tracking and paying for deliveries in Ibadan with Sellorra.

Your questions, answered

What is last mile delivery?

Last mile delivery is the final step of getting an item to its recipient: the trip from a shop, kitchen, warehouse or sender's address to the customer's doorstep. Sellorra runs this final leg across Ibadan with dispatch riders, live tracking and simple payment.

Does Sellorra deliver in Ibadan?

Yes. Sellorra is an Ibadan-based last mile delivery company. We pick up and deliver across the city, including areas like Bodija, Dugbe, Ring Road, Challenge, Mokola, Agodi, Iyaganku, Jericho, Oluyole, Sango and the University of Ibadan area. See the full list on our delivery areas page.

How do I book a dispatch rider in Ibadan?

Download the Sellorra app, enter the pickup and drop-off addresses and sender and receiver details, then confirm your order. If you prefer, message us on WhatsApp and our team will create the booking for you.

Can I track my delivery?

Yes. Every order gets a tracking ID. Enter it in the tracker on sellorra.com or in the app to see the delivery status, the assigned rider and live progress from pickup to doorstep.

What can I send with Sellorra?

Parcels, documents, food and groceries, and larger bulk items. Illegal or dangerous goods, weapons, live animals and other items listed in our Terms & Conditions cannot be sent.

How do I pay for a delivery?

You pay from your Sellorra wallet, which you can top up securely inside the app. The price for your delivery is shown before you confirm the order.

Do you offer same-day delivery in Ibadan?

Yes. Same-day delivery within Ibadan is available subject to rider availability and your pickup time. Book as early as you can. Estimated delivery times depend on distance, traffic and weather and are not guaranteed.

Can businesses and online vendors get regular deliveries?

Yes. Sellorra offers B2B subscription plans with a monthly bundle of orders, plus priority support, for online vendors, restaurants, pharmacies and other businesses that deliver regularly in Ibadan.

How can I become a dispatch rider with Sellorra?

Contact us at [email protected] or on WhatsApp to apply. Our team will explain the requirements and walk you through onboarding and the Sellorra Rider app.