Refund and Returns Policy

1. GENERAL OVERVIEW

Sellorra is dedicated to providing customers with a seamless and dependable shopping experience. This Return & Refund Policy details the procedure for returns, exchanges, and refunds for products purchased through Sellorra’s platform from vendors. 

2. ELIGIBILITY FOR RETURNS

A product may be returned if any of the following conditions apply: 

– It was received in defective, damaged, or non-functional condition. 

– An incorrect item was delivered (e.g., wrong color, size, or model). 

– It significantly deviates from the product description or images presented on the platform. 

– The product is incomplete or lacks parts/accessories as advertised. 

– The product has expired (where applicable). 

Items that cannot be returned include: 

– Perishable goods (e.g., food, plants). 

– Personal care items (e.g., cosmetics, underwear) unless defective. 

– Items designated as “Final Sale” or “Non-Returnable.” 

– Customized or made-to-order items unless defective or damaged. 

3. RETURN WINDOW

Customers have 7 days from the date of delivery to initiate a return request. After this period, returns will not be accepted unless covered by a product warranty. 

4. RETURN PROCESS

4.1 To initiate a return, customers must: 

– Log in to their Sellorra account and access their order history. 

– Select the relevant order and click on “Request Return.” 

– Provide supporting documentation (e.g., photographs of the damaged or incorrect product). 

4.2 Upon approval, Sellorra will: 

– Arrange for the pick-up of the item from the customer’s location. 

– Conduct an inspection of the returned product upon receipt. 

5. RETURN CONDITIONS

– The product must be in its original packaging (including the manufacturer’s box, tags, manuals, and accessories). 

– The product should not show signs of use, wear, or tampering (unless the issue is related to a defect). 

– Returned products must pass Sellorra’s Quality Control (QC) inspections before any refunds or exchanges are processed. 

6. REFUND OPTIONS

Once the returned product successfully passes inspection: 

– Refunds to the Original Payment Method will be processed within 5-7 business days. 

– Wallet Credit will be issued to the Sellorra wallet within 3-5 business days and can be used for future purchases. 

– Product Replacement/Exchange will be facilitated based on stock availability, with replacements dispatched within 48 hours after QC approval. 

7. VENDOR RESPONSIBILITY

7.1 The vendor will assume the costs for returns and refunds in circumstances where: 

– The product is defective, damaged, or incorrect. 

– The product listing was misleading or incomplete. 

7.2 Refund amounts owed to customers will be deducted from the vendor’s payout cycle where applicable.

8. CUSTOMER SUPPORT

For additional assistance, customers can reach out to Sellorra’s Customer Support: 

– Phone: (Phone number) 

– Email: [email protected] 

– Live Chat: Available on the Sellorra platform from 8:00 am – 5:00 pm

9. DISPUTE RESOLUTION

In the event of disputes concerning returns or refunds, Sellorra will serve as a mediator between the

customer and the vendor. Decisions rendered by Sellorra’s dispute resolution team will be deemed final and binding. 

10. POLICY UPDATES

Sellorra reserves the right to amend or revise this Return & Refund Policy at any time. Vendors and customers will be notified of significant updates.